Our stay started with a great welcome from reception lady on duty (reception is 24/7, which we found extra convenient) worth mentioning! They are currently in the process of refurbishing the hotel, the room looked great, very functional, modern, good choices of colors, and clean! We had tea/coffee available in the room and the hotel provided complimentary breakfast as a way of apology for potential disturbance caused by the on going refurbishment work (we stayed in the hotel only to sleep and experienced zero disturbance), still a nice touch! Great address, 100% recommend if you are in Bayswater/Queensway area.